Refund policy

Returns & Cancellations

Opened fragrances – no returns. For hygiene reasons, every bottle is sealed. Once the seal is broken, the item cannot be returned unless it is faulty. This is permitted under the Consumer Contracts Regulations 2013 (reg. 28(1)(e)).

Unopened items – 14-day right to cancel. You may cancel your order from the moment you place it until 14 days after delivery, provided the seal is unbroken. Email sales@defragrances.co.uk with your order number. Return the item, sealed and unused, within 14 days of telling us. You pay the cost of return postage. We will refund the item price and standard delivery within 14 days of receiving it back. We may reduce the refund if the item has been handled more than necessary.

Cancelling before dispatch. We pack and dispatch orders quickly. If your order has already shipped, please follow the returns process above.

Faulty, damaged or wrong items. Your statutory rights are not affected. Contact us within 30 days of delivery with your order number and a photo. You can choose a full refund, or a replacement or repair. We cover all return costs for faulty items.